How it works
A little room in your closet. A little help for theirs.
Start with something your family has outgrown. Pass it along, earn Points when the exchange is complete, and use them for the things you need next. Shipping and platform fees are separate, with the total shown before you pay.
From your family to the next
From your home to a happy new home
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List
Take a few photos and tell the next family about your item. Include the size, condition, and any little details you'd want to know yourself.
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Send
Once your item is claimed, the other family buys a prepaid shipping label. If you've offered local pickup, you can arrange to meet instead.
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Earn
Points are held while the exchange is underway. They're yours once it's complete, ready for your family's next find.
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Claim
Found something you need? Claim it with Points. You'll pay shipping and the platform fee separately.
Start with something they've outgrown
Think of the things your children have outgrown: clothes, shoes, toys, baby gear, books, and learning supplies. Other useful family items are welcome too, as long as they can reasonably be shipped or picked up nearby.
Every listing has a Points value. That's what another family uses to claim the item, and what you receive when the exchange is complete.
Choose the condition that fits: New with tags, Like new, Good, Fair, or Playwear. A small stain or missing piece doesn't need a fancy explanation. Just describe it clearly so the next family knows what to expect.
A little help with the words
Not sure where to start? Add your photos and let our AI suggest a title, description, category, and condition. You can also write everything yourself.
Give the draft a read, fix anything it missed, and publish when you're happy with it. You're still the person who knows the item best, including whether it's safe to pass along.
Found a few things from one family? Eligible, available items can share a shipment. Item slots estimate the shipping tier, with package limits applying. Adding items may change the tier and price; check the total before payment.
Shipping, pickup, and fees
The family claiming an item pays shipping and the platform fee. The family passing it along earns Points rather than cash.
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Prepaid labels
Head to the Hand-Off Stop Post Office to prepare the shipment. The claiming family pays for the label before it's used. Check the available shipping options and total before payment.
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Platform fee
A platform fee applies to both shipped items and local pickup. You'll see the fee, along with any shipping cost, before you confirm payment.
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Local pickup
If the listing family offers pickup, follow their instructions to arrange a meeting. Your public address in Town is separate from the street address used for shipping labels.
One last step, then it's yours
Sending a package? Mark it shipped after you've sent it. The receiving family confirms it arrived, and the exchange is complete. That's when the Points go to the family who listed the item.
For local pickup, the receiving family pays the platform fee, you meet using the listing family's instructions, and you complete the exchange in the app.
If something isn't right, open a problem report at Town Hall. The exchange can be paused while the report is reviewed. Support is available, but items aren't insured and a cash refund isn't guaranteed.